Frequently Asked Questions
Welcome to Our Help Center
Here you’ll find answers to the most common questions about our platform, payment plans, CV creation process, password recovery, and more.Browse through the topics or use the search bar to quickly find the information you need.If you can’t find your answer here, our support team is available 24/7 to help you.
How does the CV creation process work?
What does ATS compatibility mean?
How does AI support help improve my CV?
Which payment methods do you accept?
Is my data safe on this platform?
In which formats can I download my CV?
How can I reset my password?
I didn’t receive the verification code. What should I do?
How long is the verification code valid?
Can I use the same password again after resetting it?
What should I do if I still can’t reset my password?
How does the ATS test work?
How do the payment plans work?
Is the payment automatically renewed every year?
Are my payment details safe?
Can I cancel my subscription or get a refund?
What should I do if my payment fails or doesn’t go through?